Renault Business Quality Commitment | RMB Renault

Renault Business Quality Commitment

At RMB Renault, we are dedicated to the Renault Business Quality Commitment. We aim to provide our business customers with market-leading customer service, aftersales and finance solutions; giving you confidence in the quality of our range and low ownership costs.

Our Business Quality Commitment is promised in a 13-step plan to achieving customer ‘peace of mind’.

  1. Specialist dealer network

We’re part of a specialist dealer network, with Renault Pro+ centres in both our Darlington and Northallerton locations, offering even more services to business customers.

2. AdBlue®

AdBlue converts harmful nitrogen oxides from your diesel vehicle exhaust into harmless nitrogen and steam, thereby considerably reducing vehicle emissions.

3. Free WiFi

To improve your RMB Renault experience and make it more productive, we offer free WiFI access at our Renault locations.

4. 120-minutes’ pit stop servicing.

We provide a ‘while-you-wait’ ‘pit stop’ service by appointment. We’ll do our best to service and return your vehicle in 120 minutes.

5. Dedicated customer service hotline and online

RMB Renault offers a dedicated customer service hotline to answer any of your questions on the Renault range of vehicles and services. You can also reach us via the online enquiry form on our site.

6. Fully transparent pricing

All our prices are transparent, so you don’t ever have to worry about any surprise costs or repairs.

7. Courtesy vehicle

Courtesy vehicles are available to all our customers with a five-day booking lead time. We’ll even try to supply you with a like-for-like replacement.
8. Free wash

A service wash and vacuum is offered as standard to all our business customers.

9. Free collection and delivery

For vehicles up to four years old, a free collection and delivery within a 20-mile radius is offered to all our customers, with a five-day booking lead time.

10. Four years’ Renault Assistance

We’ll give you four years’ cover for any breakdowns resulting from manufacturing defects – FREE.

11. Four years’ new vehicle warranty

All new Renault cars, vans and electric vehicles benefit from a four-year/100,000-mile warranty.

12. Less than 72 hours’ booking lead time

You can book your appointment with a lead time of only 72 hours. Because we’re a Renault Pro+ centre, we can book it with just 48 hours’ notice.

13. Like-for-like replacement vehicles

In the unlikely event that a breakdown occurs, RMB Renault can provide you with four years’ car-for-car, van-for-van coverage.