Article By RMBToyota

RMB Toyota Teesside celebrates award win for excellent customer service 

If you’re a Motability customer within the Teesside area you can be sure of receiving award-winning customer service when you visit our RMB Toyota Teesside dealership, as we’re proud to announce we’ve recently won a regional award for our work with the Motability Car Scheme. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward local Motability dealerships for outstanding customer service.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance.

Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:

“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like RMB Toyota Teesside. Many congratulations to them on their award.”

Speaking about our Motability Dealer Award win, Sarah Waddington our Finance Director said:

“We are incredibly proud to have been recognised and rewarded for our hard work and commitment to the Motability Car Scheme. RMB Toyota prides itself on offering first class customer service across all of our sites and we look forward to continuing our relationship with the Motability Car Scheme and its customers.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

At RMB Toyota we offer a large range of Toyota models on the Motability Scheme with NIL Advance Payment. For more information please visit: http://www.rmbauto.co.uk/toyota/motability-offers/

Finance Director Sarah Waddington pictured with Motability Dealer Development Manager Richard Povey

​​