SERVICE ADVISOR - RENAULT LEEDS

The Company

Bennett Renault Leeds is a franchise of RMB Automotive covering the North of England. We are searching for a talented, responsible individual who is ready to take on multiple tasks, working closely with our After Sales Manager in the heart of the after sales department of the dealership. Service Advisors are expected to deliver the highest levels of customer satisfaction.

The Role

This is a customer focused position to provide excellent support and administrative service between the customer and Service Centre. As the face of RMB it is important to the centre to plan and coordinate Service activity to maximise workshop/bodyshop utilisation and profitability, as well as ensuring Complete Customer Satisfaction.

Responsibilities

  • Builds rapport and qualifies customers’ requirements
  • Ensures relevant selling opportunities are maximised
  • Agrees the details of the work that is to be carried out
  • Coordinates activities to deliver agreed work (on time/cost)
  • Updates the customer on progress and ensures Complete Customer Satisfaction on completion
  • Keeps apace of product updates, changes within the industry and current legislation
  • Works as a full member of the Centre team
The Person
  • Customer Service experience within a franchised dealership or bodyshop
  • Excellent communication skills
  • Ability to liaise confidently with customers
  • Knowledge of workshop loading systems would be beneficial but not essential
  • IT Literate with Kerridge (preferably) and knowledge in Microsoft Office
  • Strong organisational skills and the ability to multi-task
  • A solution focused individual with a natural problem solving aptitude
  • Excellent time management skills
  • From an automotive trade background although not essential

*Must hold a full UK Driving licence

If you are an experienced Service Advisor and want to take the next step in furthering your career, then please apply by clicking apply to this advert at the bottom of the page.

Benefits

Benefits package include enrolment into the workplace pension scheme. RMB employees are also given preferential rates within the staff car scheme, servicing and parts. We take great pride in our workforce keeping all staff up to date with industry and manufacturer training. Career progression.


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How to Apply

If you feel that you have the correct experience and want to join our team at a very exciting time, then please apply now! To apply please download the RMB Application Form with supporting documents such as your CV and a covering letter to vacancies@rmbauto.co.uk or to the following address:

Vacancies
RMB Automotive
Cygnet Drive
Bowesfield Farm
Stockton on Tees
TS18 3DZ

You must have eligibility to work in the UK. RMB is an equal opportunity employer that is committed to inclusion and diversity. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!

Download the RMB Application Form

Ref: SA-009

Working hours
Location Renault Leeds
Salary Competitive Salary - DOE
Benefits Competitive salary, workplace pension scheme enrolment, industry and manufacturer training, career progression, preferential staff car incentives.
Closing date 31/01/2018
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